This policy explains after-sales support for replica jewelry purchased from Doluxurys.
Report Any Issue Within 14 Days
The 14-day reporting period and the one-year repair period both start on the date the carrier tracking record shows the parcel as signed for (delivered).
Please inspect your jewelry when it arrives. Report any quality issue, damage, incorrect item, or other problem within 14 days of receiving it. If no issue is reported within that period, the item will be considered accepted in satisfactory condition. Issues first reported after the 14-day period are not eligible for returns, exchanges, or refunds.
Please contact us within that period so we can review the issue and confirm the appropriate solution. Reporting an issue does not automatically guarantee a return, exchange, or refund.
Repairs Within the First Year
If a problem occurs within one year of receipt, we waive the repair labor fee. If the repair requires additional materials, you are responsible for those material costs.
Repairs After the First Year
After one year from receipt, you are responsible for all repair-related costs, including materials, repair labor, and any other charges. We can continue to provide technical support and help arrange repairs.
Ongoing Repair Support
Our familiarity with the design and construction of our replica jewelry often helps us achieve a better repair result than a local jewelry shop. The result depends on the condition of the piece and the work required.
For help with an issue, please contact our team and describe the problem. Please report any issue with your order within 14 days of receipt, as explained above.
How to Request After-Sales Support:
Before sending an item back for an agreed return or repair, contact us to confirm the solution, return address, and packing instructions. Send the item only after confirmation and share the tracking number with us.
On behalf of all of Doluxurys’s Associates, we sincerely thank you for choosing Doluxurys.com. Your satisfaction is our priority! Please let us know if we can help you further in any way.